Order
At OMERA , quality and satisfaction are our top priority. If you are not satisfied with your order, you can of course return your items – according to the guidelines below.
Some products may be shipped from locations outside the EU .
In such cases, shipping may take between 10-30 business days and import sales tax and shipping service provider processing fees may be charged upon delivery.
As soon as your order has been shipped, you will automatically receive an email from our manufacturer with a tracking link.
You can use this link to view the current status and expected delivery of your order at any time.
Once your order has been successfully placed, you will receive a confirmation email from us within the next 24 hours.
This email may also end up in your spam folder, so please check there as well.
Did you find a typo in your email? Please contact us using the contact form at the bottom of this page so we can review your request immediately.
If you have not received an order confirmation , please contact us using the contact form at the bottom of this page so that we can investigate your request immediately.
payment
We accept all major secure payment methods, including credit and debit cards (Visa, MasterCard, American Express) , PayPal , Shop Pay , Apple Pay , and Google Pay .
All payments are processed via Shopify Payments or the respective external providers.
Yes, of course.
All payments are processed through encrypted and certified payment systems . Shopify uses industry-leading security standards (PCI DSS Level 1) to protect your payment data.
We ourselves do not have access to your credit card or account information .
Your card or account will be charged immediately after your order is completed .
Since our products are made to order, production begins immediately after receipt of payment .
If you experience any problems with the payment process, please first check:
- whether your payment details are correct,
- whether your account or card has sufficient funds,
- and whether your bank approves the transaction.
If the problem persists, please contact us using the contact form. We'll be happy to help.
Yes, if you pay via PayPal, credit card or instant payment methods, your order will usually be processed immediately .
Our products are then automatically forwarded to production at our manufacturer .
Shipping & Delivery Times
We currently deliver throughout the European Union.
Please note that additional customs or import fees may apply if manufactured outside the EU.
Shipping costs are automatically calculated at checkout and depend on your delivery location and the specific product.
As soon as your order has been shipped, you will automatically receive an email from our manufacturer with a tracking link.
You can use this link to view the current status and expected delivery of your order at any time.
If you are not present at the time of delivery, the shipping service provider will usually leave a notification card or inform you by email.
Your parcel can then be picked up at a collection point or post office or redelivered upon request.
If your package is damaged or has not arrived , please contact us within 7 days of the expected delivery date by email at:
📧 info@omera.net
Please include your order number and photos of the packaging or damaged item .
We will work with our manufacturer to find a quick solution.
Some products may be shipped from locations outside the EU .
In such cases, shipping may take between 10-30 business days and import sales tax and shipping service provider processing fees may be charged upon delivery.